MCAE (Pardot) Support

Reduce Pardot Automation Rules With Conditional Completion Actions

October 21, 2022

Reduce Pardot Automation Rules With Conditional Completion Actions

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Conditional Completion Actions • Pardot Automation Rules

When Conditional Completion Actions were released in 2022, we knew it was going to mean big things for MCAE (Pardot) accounts. The new feature has enabled us to improve the setup of client accounts but there’s one use case that we’re particularly happy about. Thanks to Conditional Completion Actions, we’re able to greatly reduce the number of Pardot Automation Rules required for Grading.

For the record, Pardot is now called Marketing Cloud Account Engagement but we’re still using the term ‘Pardot’ interchangeably as we know our audience is still using and searching the old name online (and out of habit!).

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Let’s recap Pardot Automation Rules

Automation Rules are simply criteria that find matching prospects and apply the specified action. 

Previously, in Pardot Standard accounts, an excessive number of Automation Rules were required for Grading. 

We needed many Automation Rules to find prospects who match our ideal customer profile and then apply a grade. For example, one rule for prospects with the job title ‘Marketing Director’ is to increase their grade score by ⅓, and another rule for prospects with the industry ‘Manufacturing’ is to decrease their grade score by ⅓, and so on.

The problem is, having so many Automation Rules can become tricky to manage, or update.

Now, I will say that it’s much easier if you have a solid and documented Grading plan in place. If you don’t, please take a minute to download our Scoring & Grading eBook to learn why, and our Grading Calculator to work out your ideal grading model!

Nonetheless, solely relying on Automation Rules for Grading has been a bit of a pain… until Conditional Completion Actions came along.

What are Conditional Completion Actions?

In case you’ve yet to hear about Conditional Completion Actions, here’s a brief explanation. In short, CCAs allow us to set different actions for prospects based on their demographics or behaviours, when they fill out a form.

In its most basic form, CCAs mean that should two prospects submit the same form but each resides in a different region, we can automatically assign them to different sales reps depending on their location.

Screenshot showing conditional completion actions in Pardot

Source: Salesforce documentation

Of course, we can get really sophisticated with how we use CCAs and I’ve already published a blog sharing plenty of Conditional Completion Action ideas.

How Conditional Completion Actions affect Grading

Whilst CCAs don’t replace or make Automation Rules redundant, they mean we can significantly reduce the number of rules we need. This makes our Grading easier to manage and update over time.

Instead of using Automation Rules to independently assign the correct Grading profile to new prospects, we can use one single Conditional Completion Action that does all of the allocation for you.

For example: If a prospect fills in a form with the interest of ‘Pardot’ then they’ll be assigned to the ‘Pardot user’ grading profile but IF the prospect’s interest is ‘Marketing Cloud’ then the profile will be set to ‘Marketing Cloud’.

Screenshot of grading rules

If you’re a Pardot Standard user who set your instance up before CCAs were available to you, I suggest you review and refresh but of course, take due diligence and map out the changes you’ll make on paper first before you update anything in the system!

Otherwise, you can always make contact with our team. We support clients with implementation, free account reviews, and technical support day-in-day-out, so we can ensure your Pardot Automation Rules and Conditional Completion Actions are set up as best they can be, without breaking anything in your account.

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Tom Ryan

Tom is a Salesforce Certified Pardot Consultant & Marketing Cloud Consultant and has a passion for how systems work. He's written blogs and other content for Pardot.com, regularly hosts webinars with Pardot and loves being involved with the wider Pardot community. He also uses (brackets) and ,commas, where (brackets) and ,commas, should not be used. A lot.

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