What is Net Zero Cloud?

Increasingly, enterprise businesses need to measure, track, and act on their environmental impact, not just because stakeholders demand it, but because sustainability performance translates into financial and reputational risk.

Salesforce introduced Net Zero Cloud to give companies a centralised and scalable way to measure carbon emissions (both direct and indirect) and work toward reduction goals. It’s built on the same secure Salesforce architecture that supports customer data, meaning sustainability data can be correlated with financial, operational, and supply-chain data in ways that traditional spreadsheets or siloed tools can’t match.

Where traditional carbon tracking tools require multiple disconnected systems and manual spreadsheets, Net Zero Cloud embeds emissions data directly into corporate workflows, dashboards, and reporting pipelines. It also leverages Einstein AI to provide insights and predictive analytics, so businesses can make data-informed decisions about sustainability. This gives sustainability teams a single source of truth while executives see progress alongside core business metrics.

Net Zero Cloud matters because emissions measurement and reduction are being treated as business imperatives and not compliance tick-box exercises. It helps businesses:

• Track emissions consistently across scopes (Scope 1, 2, 3)

• Centralise data from internal systems and third-party sources

• Report progress according to established and global standards (e.g., GHG Protocol)

• Run scenario modelling to explore reduction pathways

• Create executive dashboards for ESG reporting

• Support supplier engagement through shared climate data

By structuring environmental data in a robust and integrated platform, teams can improve accuracy, auditability, and decision-making, whether they’re reporting to regulators, investors, or internal stakeholders.

Net Zero Cloud works by combining data collection, emissions calculation, and analytics into a unified workflow:

1. Data ingestion — Import operational, financial, and utility data from ERPs, IoT systems, and external providers.

2. Emissions calculation — Apply standard emissions factors (such as GHG Protocol) to quantify carbon output.

3. Attribution and organisation — Map emissions to business units, products, geographies, or value streams.

4. Scenario modelling — Create “what if” reduction scenarios to forecast pathways to targets.

5. Dashboards & reporting — Visualise emissions across categories and generate reports for stakeholders.

6. Automated workflows — Use platform automation to trigger alerts, tasks, or updates when key metrics change.

Because it runs on the Salesforce Platform, Net Zero Cloud can integrate directly with other systems and dashboards, which means emissions insights can flow into broader operational decision-making.

Net Zero Cloud vs Salesforce Sustainability Cloud

Net Zero Cloud is the current name and platform for Salesforce’s sustainability solution.

Sustainability Cloud is the older term previously used for the same or very similar product. Today, the market and Salesforce itself standardise on Net Zero Cloud.

Net Zero Cloud vs Tableau

Net Zero Cloud focuses on carbon accounting and sustainability workflows.

Tableau is a broader analytics and visualisation platform that can visualise emissions, but is not purpose-built for environmental data tracking.

Net Zero Cloud vs Salesforce Platform

Net Zero Cloud is a specific Salesforce application with a defined sustainability purpose.

Salesforce Platform refers to the underlying development layer that supports custom app builds and automation across the ecosystem.

What kinds of emissions can Net Zero Cloud track?

Net Zero Cloud supports tracking Scope 1 (direct), Scope 2 (indirect energy), and Scope 3 (value chain) emissions, depending on data availability and organisational needs.

Does Net Zero Cloud work with external data sources?

Yes. You can connect Net Zero Cloud with external systems such as ERPs, IoT sensors, bill providers, and data feeds to ingest operational and environmental data.

Can Net Zero Cloud help with regulatory reporting?

Yes. It provides reporting features and structured outputs that align with common standards such as the GHG Protocol, making it suitable for ESG and compliance reporting.

Is Net Zero Cloud only for large enterprises?

While its features are attractive to large businesses, smaller teams with sustainability goals can also use Net Zero Cloud, especially where structured emissions tracking is needed.

Can Net Zero Cloud integrate with other Salesforce products?

Yes. Because it runs on the Salesforce Platform, it can connect to other Salesforce products and workflows for broader operational insights.