You go-to Marketing Cloud Engagement support

Need help figuring out and using Salesforce Marketing Cloud Engagement? We have passionate, certified experts ready and waiting to share the workload, with flexible retainer and custom project packages.

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Outsourcing Salesforce Marketing Cloud support

Marketing Cloud Engagement comes with a steep learning curve. Getting to know the system and it’s somewhat complex features, such as Data Extensions, Automation Studio, and best practice customer journeys, can be time consuming. Aligning with our proven MarCloud ROI Framework, we take care of API integrations and other technical challenges, as well as data modelling, campaign management, and more.

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Making sense of modules

Depending on your setup, there are a host of different Marketing Cloud Engagement modules that your business may have access to. Work with an experienced consultant on strategy and best practices for using and integrating these.

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Supporting internal marketers

External resources are always a great way to support in-house marketing teams with automation as you scale up. With certified Salesforce Marketing Cloud experts on your team saves time and mistakes while delivering results.

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Coding and technical support

Salesforce provides a good level of support for technical issues, but a Salesforce Marketing Cloud consultant gets to know your business, so the technical guidance we provide is always tailored to you. We can even code your assets!

Throw your Marketing Cloud Engagement challenges at us

Technical integrations

MarCloud experts ensure your platform integrations are setup correctly and that your marketing ecosystem is running in the best way possible.

Data modelling & Contact Builder

We plan and implement the ideal data model for your business, configuring Contact Builder and other relevant studios to make sure your data is structured for effective marketing, leaving you free to focus on creative strategy.

Journey Builder planning & management

MarCloud designs and manages Journey Builder programs, ensuring personalised and automated customer journeys that align with your business goals, driving engagement and conversions.

Email development

Whether you provide us with a design or need a custom-built template, we deliver responsive email templates that work flawlessly across different email service providers, ensuring optimal performance and user experience.

CloudPages, preference centres (HTML/CSS/JS/AMPscript/APIs)

We develop CloudPages, preference centres, and custom landing pages using HTML, CSS, JavaScript, AMPscript, and APIs, ensuring they are optimised for seamless user experience and integration with your overall marketing strategy.

Website tracking & cookies

MarCloud configures website tracking scripts and cookie consent management to ensure you’re capturing accurate visitor data while staying compliant with privacy regulations such as GDPR.

Sales and marketing alignment

We bridge the gap between sales and marketing by aligning Journey Builder, Automation Studio, and reporting to ensure a unified approach that improves lead nurturing, lead qualification, and customer conversion.

Marketing Cloud troubleshooting

MarCloud quickly diagnoses and resolves issues with data syncing, automations, email performance, or technical glitches, ensuring your Marketing Cloud system is always running efficiently.

Reporting & attribution

We create custom reports and dashboards that provide actionable insights on campaign performance, using attribution models to measure the true impact of marketing activities on sales and ROI.

Sales Cloud Admin support

Our team offers Sales Cloud administrative support, including customisation, data modelling, user permissions, and automation to ensure your Salesforce and Marketing Cloud systems are fully integrated and aligned.

Agentforce & AI productivity

MarCloud helps you harness the power of AI and Agentforce to improve your team’s productivity, leveraging tools like predictive analytics, automated insights, and AI Agents to streamline workflows and enhance decision-making.

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Retainer & project support available

Getting the most out of Marketing Cloud Engagement doesn’t have to be overwhelming. We’re here to make things easier, offering personalised consulting, support, and account management that fit your unique needs. What might take you hours to figure out could be solved in no time with our expertise. Whether you’re looking for long-term guidance or help with a specific project, we’re ready to jump in and assist whenever you need us.

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The MarCloud team is meticulous and results-oriented. They consistently listened to our concerns and developed a completely customized solution. They also took the time to create training tools to ensure we could effectively implement and operationalize the system.

— Katie Lukashow, Marketing Director

Marketing Cloud Engagement support FAQs

How can a consulting partner help with Marketing Cloud issues?

A consulting partner like MarCloud offers expert guidance, troubleshooting, and optimisation for Marketing Cloud Engagement. This includes technical support, campaign strategy, automation setup, Salesforce and third-party integrations, and best practices for customer journeys, data management, and reporting.

Can you help optimise Journey Builder?

Yes! We thoroughly review Journey Builder programs, automation rules, segmentation strategies, and Data Extensions to improve efficiency, personalisation, and conversion rates. We ensure your automations align with both marketing and sales processes to deliver better results.

Do you offer Marketing Cloud training for our team?

Absolutely. We provide customised training sessions tailored to your team’s needs, covering essential topics like data management, automation best practices, reporting, email setup, and optimisation. Alternatively, you can enroll in the MarCloud Academy for on-demand, self-paced courses in key Marketing Cloud areas.

What does ongoing Marketing Cloud Engagement support cost?

The cost of support depends on your specific business needs and the scope of work required. We offer tailored support rather than a one-size-fits-all approach, whether through a retainer or project-based model. Reach out to discuss your unique requirements, and we’ll provide a personalised quote.

Can you recommend the support we need?

Many client relationships start with a free Marketing Cloud audit, which helps us understand your challenges and opportunities. The audit allows both you and our team to identify areas where support will provide the most value. Request your free audit to start optimising your Marketing Cloud account today.

Talk to an expert

Tell us what problems you need to solve and our certified Salesforce consultants will respond to arrange a call.

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